IBM Recruitment 2018 for scheduled to hire Technical Support Associate for any degree graduates at Multiple locations.The detailed eligibility and application process are given below.

IBM Recruitment 2018 Details:

Job Role Technical Support Associate
Qualification B.E/B.Tech/Any degree
Experience 0-2 years
Job Location Hyderabad, Gurgaon, Noida, Bangalore
Last Date ASAP

Detailed Eligibility:

  • Graduate in any discipline (15 years + Education)
  • 0 to 2 Years relevant technical experience.
  • Fluency in English
  • Proven communication skills
  • Knowledge in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Ability to Identify Opportunity & Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurement

Job Description:

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  • As a Technical Support Associate, you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.
  • The job will require you to handle inbound calls/emails/chats regarding technical issues for end users
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem on timely basis



Source by freshersvoice…