IBM Freshers Recruitment 2018 Technical Support Associate
IBM Recruitment 2018 for scheduled to hire Technical Support Associate for any degree graduates at Multiple locations.The detailed eligibility and application process are given below.
IBM Recruitment 2018 Details:
|Job Role||Technical Support Associate|
|Job Location||Hyderabad, Gurgaon, Noida, Bangalore|
- Graduate in any discipline (15 years + Education)
- 0 to 2 Years relevant technical experience.
- Fluency in English
- Proven communication skills
- Knowledge in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Ability to Identify Opportunity & Implement Process Improvements
- Ability to meet a set of defined account agent productivity measurement
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- As a Technical Support Associate, you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.
- The job will require you to handle inbound calls/emails/chats regarding technical issues for end users
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem on timely basis
Source by freshersvoice…